Refund policy

Refunds and Returns Policy

Returns

In the event of needing to return stock to Enviromall please be sure to follow the below process. This will assist with the correct and prompt allocations of credit notes or refunds.

Log a Return

Log a return within 30 days of stock being received.

Please contact sales@enviromall.co.za to inform us of your request to return stock & the reason why. A stock return number will be issued, please ensure you have this before bringing the stock back to our warehouse.

Stock returned without a valid return number will not be accepted back. A handling fee of 15% of the credit value may be applicable to defer any logistics and handling costs.

Acceptable Returns

To be eligible for a return the stock needs to be sealed, unused and in the same condition you received it. The items should also be in the original packaging.

Opened, damaged or incomplete packs will not be accepted back.

This is essential for us to maintain ISO22000 compliant, and is also a requirement for health and safety pertaining to food packaging.

Crediting or Refund Process

Once the items have been received by our facility, we will inspect the items and notify you of the status of your credit or refund.

If your return is approved we will initiate the crediting or refund process via our accounts department.

This process takes place weekly.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If a refund is approved but no fault of ours has occurred, then the client will have to carry the cost of the collection and return to us.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.