Shipping Policy

Cost

Delivery is free for all orders over R2 000 to main centres. Any amount under this will be billed at R180 per order.

Delivery is free for all orders over R3 500 to outlying areas. Any amount under this will be billed at R250 per order.


Dispatch Time
Orders received Monday to Friday before 12pm will be dispatched the next business day.
Order received from after 12pm on Friday to Sunday will be dispatched on the following Monday.
Orders received over public holidays will be dispatched the first working day that follows the public holiday. I.e. A public holiday falls on Friday – the stock will be dispatched on the Monday


Delivery Time
Subject to availability and receipt of payment, orders will be processed within one working day.
If you live in Gauteng or a major city such as Durban, Bloemfontein, Nelspruit etc, your order should be delivered within 24 hours once shipped
If you live in a major city in the Eastern or Western Cape, your order should be delivered within 48 hours once shipped
If you live in an outlying area, your order can take from 72 hours to a week to be delivered.

Please note: We will not be held responsible, if for reasons outside of our control, the delivery is delayed.

Returns Policy

In the event of needing to return stock to Enviromall please be sure to follow the below process. This will assist with the correct and prompt allocations of credit notes or refunds.



Log a Return

Log a return within 30 days of stock being received.


Please contact sales@enviromall.co.za to inform us of your request to return stock & the reason why. A stock return number will be issued, please ensure you have this before bringing the stock back to our warehouse.


Stock returned without a valid return number will not be accepted back. A handling fee of 15% of the credit value may be applicable to defer any logistics and handling costs.



Acceptable Returns

To be eligible for a return the stock needs to be sealed, unused and in the same condition you received it. The items should also be in the original packaging.

Opened, damaged or incomplete packs will not be accepted back.


This is essential for us to maintain ISO22000 compliant, and is also a requirement for health and safety pertaining to food packaging.



Crediting or Refund Process

Once the items have been received by our facility, we will inspect the items and notify you of the status of your credit or refund.


If your return is approved we will initiate the crediting or refund process via our accounts department.

This process takes place weekly.